To combat a growing number of ‘rogue traders’ providing unauthorised maintenance services to its customers, UPS and standby power systems manufacturer Riello has launched an engineer certification programme.
The Riello Certified Engineer programme aims to protect customers who require third party UPS servicing and approved spares by allowing them to check their chosen engineers’ training status.
To achieve Riello Certified Engineer status, engineers from Riello resellers must successfully complete comprehensive training on the commissioning, maintenance and servicing of the firm’s UPS products. On completion of the training, engineers are given an ID card with a unique identification number which customers can use to search a dedicated website to verify their certification status.
Leo Craig, Riello general manager, said, “Several other UPS manufacturers have chosen to tackle the problem of unauthorised maintenance by instigating ‘closed protocol’ systems.” In such a system, a service engineer needs licensed access to the software that communicates with the UPS, while in an ‘open protocol’ system third-party service companies can install and maintain the system.
“We chose not to take this approach because we felt that it would stifle competition in the market,” Craig continued. “Instead, we’ve created a comprehensive network of qualified service partners … which we hope will offer our customers the reassurance they need.”